1. Is this offer valid to whole base?
No, this offer is valid to individual prepaid base only.
2. Can I check the remaining units and days in the offer?
Yes there will be a balance check by sending any text apart from 200/500/800/2000 or 5000 to 55200. Also, through Eagle Star menu, under “Offers announcements/ Dance with the time/balance check”
3. Will there be SMS notifying expiration of the offer?
Yes, there will be an SMS notification, after the offer has expired.
4. Can you register to another level, when you are register to a different one?
No, you must wait the expiration of current level than to register to another one.
5. Regarding the internet bundle is it possible for customers to know how MB free remains from the offer?
Yes, when a customer wants to check the balance, will get an SMS with all remaining features based on the package of the offer, he/she is registered.
6. If the customer writes a wrongly key word will he/she get a response from the 55200 regarding the remains free SMS, Minutes or Internet from the offer?
Yes, if he/she is already registered in one of the packages of the offer. Otherwise the customer will get an SMS which will show his/her current balance of his/her account and will be promoted the three levels of the offer. SMS as per below (Albanian only):
Ju keni xxxx leke ne llogarine tuaj. Ju mund te perfitoni nga paketat e ofertes duke derguar SMS ne numrin 55200, me tekst: 200, 500, 800, 2000 or 5000.
You have XXXX Leke in your account. You can benefit from the packages of the offer by sending a SMS to 55200 with the keyword 200, 800, 2000 or 5000.